This website is owned by Well College Global (Cooper-Singe FT, TA) of Sydney, Australia. Your access to, viewing and use of this website is subject to legally binding terms and conditions. Carefully read the following terms and conditions before accessing or using this website. By viewing this website or anything made available on or through this website, including but not limited to programs, products, services, videos, webinars, blog posts, e-newsletters, consultations, e-mails, social media and/or other communication (collectively referred to as “Website”), you are agreeing to accept all parts of the Terms and Conditions (T&Cs). Thus, if you do not agree to the T&Cs below, STOP now, and do not access or use this Website. In accessing or using our website indicates that you accept the following terms and conditions and agree to be bound by them. The following T&Cs form a binding agreement (“Agreement”) between you, Well College Global (WCG) and all its entities including ShopWell, LearnWell and CadenceLearn, and CadenceLearning. WCG may change these T&Cs at any time without notice and in making the changes live to the website these changes become effective. Your continued use of this website after any change means you have accepted the changed terms and conditions. All references to money amounts in this Agreement, unless otherwise specified, are in AU dollars.
Disclaimer: Well College Global advises that where you wish to use nutrition or coaching as a professional service that you discuss your liability with your insurer.
PURPOSE OF USE The information provided in or through this Website is for educational and informational purposes only and solely as a self-help tool for your own use. The Website is not providing medical, psychological, or religious advice whatsoever. The information provided via the Website and material held within is not intended to be a substitute professional medical advice, diagnosis or treatment by licensed or registered health care professionals. Should you have a medical or mental health concern, contact your Qualified Medical Provider or Mental Health Provider promptly. The information contained on this Website has not been evaluated by the Food and Drug Administration or TGA. Nor does the website offer business, financial or legal advice. The information provided through our Website is not intended to replace professional advice provided by your own accountant, lawyer, or financial advisor. We are not giving financial or legal advice in any way.
COPYRIGHT Copyright protection is automatic in Australia and New Zealand as indicated by copyright marking. Unless authorised or agreed it is not permitted that any content, copyright images, audio, or video held on this site or any other site owned by WCG be used without written permission. In accessing and continuing to access the website you agree to this covenant. A usage fee may be applicable.
THIRD PARTY WEBSITES WCG websites contain links to third party websites, such links are not under WCG control and defer to the T&Cs of the third party. WCG is not responsible for the content within third party sites.
TERMINATION OF ACCESS Services offered are subject to WCG's acceptance of your order and requests. WCG may suspend or terminate access, password, account, or use of its sites and content without limitation to any order, person or entity if we believe that you have or intent to violate our Ts and Cs. Consequently this may impact on any agreement and/or payment for services. Enrolments and orders are not deemed as 'accepted' until the payment has been successfully processed. WCG may at anytime discontinue, change or suspend any part, offer or feature on our sites or in our content, subject to the fulfillment of any responsibilities to you based on your payment.
LIMITATION OF LIABILITY & INDEMNITY Well College Global takes no liability for any information contained within any of its websites or any other content presented within or by students, coaches, mentors or affiliates. In accessing and continuing to access our websites and content you agree to absolve and indemnify Well College Global, its staff, affiliates, partners, ambassadors against any and all liabilities, expenses (including legal costs) and damages that may arise out of claims resulting from your use of our websites or content, including without limitation to any claims alleging facts that, if true, would constitute a breach by you of these Ts and Cs. You agree that WCG is not liable for accidents, delays, harm, loss, injury, damage, death, loss of profit, interruption to business or personal life, disease (physical and mental), or any other type of loss or damage due to any act or default by WCG or anyone acting as agent, employee, consultant, affiliate, partner, director, or anyone affiliated with WCG.
ENROLMENT INTO OUR COURSES In accessing and undertaking a course with Well College Global you agree to absolve and indemnify Well College Global, its staff, students, affiliates, partners, ambassadors against any and all liabilities, expenses (including legal costs) and damages that may arise out of claims resulting from your accessing a free coaching session or course, including without limitation to any claims alleging facts that, if true, would constitute a breach by you of these Ts and Cs. You agree that WCG is not liable for accidents, delays, harm, loss, injury, damage, death, loss of profit, interruption to business or personal life, disease (physical and mental), or any other type of loss or damage due to any act or default by WCG or anyone acting as a coach, agent, employee, consultant, affiliate, partner, director, or anyone affiliated with WCG.
COACHING/MENTORING SESSIONS AND PRO BONO SESSIONS In accessing and undertaking a pro bono session with one of our student-coaches or coaches, or undertaking a coaching or mentoring session with one of our coaches you agree to absolve and indemnify Well College Global, its staff, students, affiliates, partners, ambassadors against any and all liabilities, expenses (including legal costs) and damages that may arise out of claims resulting from your accessing a free coaching session or course, including without limitation to any claims alleging facts that, if true, would constitute a breach by you of these Ts and Cs. You agree that WCG is not liable for accidents, delays, harm, loss, injury, damage, death, loss of profit, interruption to business or personal life, disease (physical and mental), or any other type of loss or damage due to any act or default by WCG or anyone acting as a coach, agent, employee, consultant, affiliate, partner, director, or anyone affiliated with WCG.
What information do we collect and how do we use it? When you apply for membership (including registration for fact sheets or newsletters), enrolling into a course, submitting feedback or assessments, engaging in discussion posts, we may need to know your name, e-mail address, mailing address, telephone number and fax number. This enables us to process your application and send you your course materials. We may also ask you for your gender, date of birth, occupation, education background, professional memberships and the number of children you may have. This allows us to tailor our services and quality courses to meet your needs.
Will Well College Global disclose the information it collects to anyone? Information about our customers is an important part of our business, and we are not in the business of selling, trading or renting it to others. WCG may provide information obtained from your evaluations, comments, aggregate statistics about our customers, sales, traffic patterns, research results and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
Agents: We work with and employ other companies and individuals to perform administrative functions and market courses and services. Examples include processing applications and payments, fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Well College Global will use or disclose your personal information only:
For the purpose for which it was collected; or
In relation to the purpose which you might reasonably expect; or
When we have your permission to do so; or
Where we reasonably believe that it is necessary to prevent a serious or imminent threat to any person's life or health; or
As otherwise permitted or required to do so by law.
In short Well College Global will not disclose any information we have about you, including results, addresses or other information without your consent. theexception is in the case where an incidence falls under the Privacy and Personal Information Protection Act 1998 No 133, section 27,Specific exemptions (ICAC, ICAC Inspector and Inspector’s staff, NSW Police Force, LECC, Inspector of LECC and Inspector’s staff and NSW Crime Commission). Well College Global is guided by the Act and otherwise will not confirm that you are, or have been a student of Well College Global (unless you have a record of graduation that is a public record, or where you publicly display such details). Read more... https://www.legislation.nsw.gov.au/#/view/act/1998/133/part2/div3
USE OF YOUR INFORMATION WCG may use your information to contact you, for marketing (with adherence to spam policy in Australia), and to improve our services and procedures.
Account information: We retain your account information while your account is active and a reasonable period thereafter in case you decide to re-activate your account. We also retain some of your details in line with legal requirements, for example to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services and training. Where we retain information for quality improvement and development, we take steps to eliminate information that directly identifies you, for example redacting documents, and we only use the information to improve our services and systems, not to specifically assess your personal characteristics.
Social media posts by students and graduates - use by Well College Global When you enrol with Well College Global you agree to the use of your social media content, except where you account is set as private. Well College Global will from time-to-time share student and graduate social media content to support the student, to market courses, and to share appropriate health messages. If you do not wish to have your material shared you are required to notify Well College Global by email.
Information storage and security We use data hosting services providers in the United States, UK, Eurorpe, Australia and New Zealand to host the information we collect, and we use technical measures to secure your data.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our courses and services. For example, when you last opened an email from us and what was said. We use information derived from cookies and other tracking technologies for basic digital marketing across Google and Social Media Platforms. We do not sell nor pass on this information.
Request that we stop using your information: Where you request us to stop accessing, storing, using and otherwise processing your information where you believe we do not have the rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us permission to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You're welcome to opt-out of the use of your information for marketing purposes, simply email your request, which we will action within 30 days of receipt. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
Opt out of communications: You may wish to be excluded from receiving promotional communications, you'll find an unsubscribe link within each email, alternatively you can opt out by contacting us. We will subsequently have your contact information removed from our promotional email list or registration database. When you make such a request, we will resolve it within two business days of receipt. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding any services you purchase with us.
Turn off Cookie Controls: Relevant browser-based cookie controls are described in our Cookies and Tracking Notice.
In summary We are committed to protecting your privacy. We use the information we collect from applications or on the web site to tailor our services to your needs. We do not sell, trade, or rent your personal information to others. If you do not wish to receive any announcements or special offers from us, email at email@example.com or write to us at PO Box 4118, North Curl Curl, NSW 2099.
Web beacons. To assess the effectiveness of promotional and marketing e-mails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the e-mail. This only occurs if the recipient’s computer supports such technology.
NO GUARANTEES WCG is not able to guarantee your attaining of your goals as this primarily depends on you. Individual outcomes will vary greatly in relation to the individual, their circumstances and personal characteristics. You fully agree that it is the responsibility of the individual to attain their goals and not WCG.
EARNINGS DISCLAIMER Potential or real earnings expressed in our websites are estimates at best and not an actual claim. Given the variables in attaining an income you agree that earnings is not the responsibility of WCG but of the individual.
TESTIMONIALS All testimonials presented are real expressions of individuals views and are used only to demonstrate individuals experiences. Testimonials, endorsements, feedback and responses are not intended to act as a guarantee of any particular outcome.
ERRORS & OMISSIONS Every effort is made to represent information with total accuracy across our websites and content, however due to human error there may be times where information is inadvertently providing inaccuracies or typographical errors. You agree that we are not responsible for the view, opinions or accuracy of facts provided on our website and across our content that may be alter in accuracy due to changes in knowledge or human error.
NO WARRANTIES WCG MAKES NO WARRANTIES RELATED TO THE PERFORMANCE OR OPERATION OF ITS WEBSITE. NOR DOES WCG MAKE REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENT, MATERIALS, PROGRAMS, PRODUCTS OR SERVICES INCLUDED ON OR THROUGH THE WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CANCELLATIONS, REFUNDS, COURSE TRANSFERS, RE-ACTIVATION, RE-ENROLMENT & RETURNS In accordance with Australian IP laws, refunds and transfers are not possible for any online courses, or content where it is delivered electronically. Please note that where you have downloaded our IP it is not possible to refund you. The learning system denotes all activity and we can clearly document the transfer of IP. In downloading our material you are then in possession of our property and we CANNOT refund you. Refunds may be possible for clients booking into business coaching sessions/modules where there is two-weeks (14 days) notice before the session date and time. No refunds or cancellations are possible after this time. No refunds are possible where you miss a session. Approved refunds or cancellations or transfers will incur an administration fee of 50% of the fee/s paid in the provision of the service, content or goods.
CERTIFIED COACH PRACTITIONER (CCP) PROGRAM DEPOSITS AND WITHDRAWALS
Students enrolling into the CCP Program are required to pay a $750 non-refundable deposit at least two weeks prior to commencement of classes to retain a place in the appropriate intake.
Students have 30 days from the date of their enrolment/payment to withdraw; a non-refundable deposit of $750 will be retained in lei of the IP that has been released in good faith upon enrolment. Refunds after this time are not possible.
Students have 30 days from the date of their enrolment/payment to request a transfer to another intake, a transfer fee of may apply.
Transfers from the CCP program to alternative programs are not possible.
Transfers to a different intakes are at the discretion of the office and in the best interests of maintaining group cohesion and minimising disruption.
Transfers from the Coaching Foundations Course (or its units) will incur an upgrade fee of the difference between the payment made and the relevant subject.
HWC and it's associated Coaching Foundations Course do not cover the cost of the requirements set out by ICF for ACC or above credentialing (mentoring hours, coaching hours or knowledge test), these must be undertaken externally.
RE-ISSUING OF CERTIFICATES As of 2019, students whose course/unit is 12 or more months old, who require a re-issued certificate will incur a replacement fee of $25 AUD.
REQUEST TO RE-ACTIVATE COURSES Where a course is archived and no longer functioning it is not possible to re-activate or re-enrol into such courses. In the case of a 24 month-old or more recent course it is possible to be re-activated, contact the office, fees apply, contact the office.
PAYMENT PLAN DEFAULT (MISSED PAYMENT FEES - as at 7/8/2017) Please read the full Ts & Cs before signing up to a payment plan. Well College Global is committed to ethical and responsible payment plans. Ensure you have money in your account to enable all fees due to be paid. If your payment defaults you will be charged an administration fee of $20 per default. Defaulted accounts will also be suspended until such time as the account is bought up-to-date, including any default fees. The payment plan is an automated system once it is set up; however, to reprocess defaulted payments manual processing is required. We do not want to see students charged fees they need not incur.
ISSUING COMPLETION CERTIFICATES UNDER PAYMENT PLAN OPTIONS Course completion certificates cannot be issued until all course fees (including default fees) are paid in full.
OLD/LEGACY DOCUMENTS Legacy documents that are accessed through the Internet are null and void, all information, prices, and discounts are not valid where a relevant document or information on our active website has superseded it. WCG waves responsibility for the retention of legacy documents that are held within the internet. SPECIAL OFFERS, DISCOUNTS & SOCIAL MEDIA PROMOTIONS/COMPETITIONS Where a student is using a special offer, discount or promotion/competition, transfers to other courses or programs is not possible. Refunds and exchanges are not possible for discounted offers or special promotions. Offers can't be used in conjunction with other offers. Offers are valid on Well College Global courses only. Where a credit is given via a social media promotion/competition, the credit may only be applied to nutrition elective units. It cannot be used for business coaching modules or courses not produced by WCG.
WELCOME PACK COMPETITION - Ongoing Entrants must tag Well College Global and should place their image either in their feed or their feed and story (not their story alone). Winners are randomly drawn. Offer only valid on Well College Global subjects. Offer not available on any other units/course not listed. No credits, refunds or transfers. Winners have 12 months to chose their course.
ISIC CARD HOLDER DISCOUNT 2020- 20% off selected courses, ongoing Valid only on Ayurvedic Nutrition, Sports Nutrition, Superfoods and Nutrition, and Kitchen Medicine. No refunds, transfers or credits. Not available in conjunction with other offers.
20% OFF FIRST UNIT OF STUDY- 16/4/2021 Valid on noted subjects only, either Psychology OR Human Nutrition. Valid for 30 days from receipt of promotion email. Offer not transferable, non-refundable.
BLACK FRIDAY SALE 2020 Offer only valid on 26/11/20-27/11/20 for times as listed on website. Not available in conjunction with any other offer. Not transferable to other courses or people. No refunds available.
FESTIVE SEASON 2020 Promotion Offer valid only on units selected by WCG and stated in the email offer. Not available on any other units. No refunds or transfers. Valid only until 4th January 2021.
COMPLIMENTARY COURSE OFFERS - FITNESS AUSTRALIA AND FERNWOOD AUSTRALIA- ENDED Offers provided to the organisations we collaborate with offer their clients the option to take up ONE complimentary course as per our communication with the individual representing the organisation. WCG cannot be held responsible for any internal communications within the organisation passing on offers.
FESTIVE SEASON EDM PROMOTION - 2018 - ENDED Offer only valid on units selected by Well College Global and stated in the email. Offer not available on any other units/course. No refunds or transfers. Only valid until 3rd January 2019.
NEW UNIT RELEASE SPECIAL OFFERS 2018 - ENDED Ayurvedic Nutrition & Lifestyle - pre-release to Nutrition and Health Coaching Students $299 until 14/11/18. Social Media Ad - 10% off until 21/11/18 Trust Your Gut; Gut Health - pre-release to Nutrition and Health Coaching Students $299 until 30/11/18. Social Media Ad - 10% off until 7/12/18. No refunds, exchanges or transfers. Cannot be taken with any other offer/discount. This offer is only valid for the time frame stated.
SELFIE COMPETITION- OCT-NOV 2018 - ENDED The unit will be added to the students' dashboard within 7 business days and with 6 months to complete, no extensions. WCG will reserve the right to choose the 'best' image and winner. No refunds, transfers or credits. Selfie images may be used in WCG promotional material without consent. Promotion is no way endorsed, permitted or associated with Facebook.
EXCLUSIVE OFFER- JULY 2018 EDM Promotion - ENDED When enrolling into either the Advanced Certificate of Nutrition and Health Coaching or the Professional Certificate of Meal and Menu Planning, the Certificate of Human Nutrition unit will be $399. Only valid when enrolling as your first unit in the program. Not in conjunction with other offers. Not transferable. No refunds. Not valid on payment plans. Valid only on the subject noted. Ends 31/07/2018
SPECIAL OFFER - June 2018 social media promotion - ENDED $100 savings on the combined first two NHC (Nutrition & Health Coaching) program unit; that being Psychology & Behaviour Change, plus Certificate of Human Nutrition unit. Not transferable to other programs or units. Not valid in conjunction with other offers. Ends 30/6/2018
SPECIAL OFFER - April-May 2018 social media promotion - ENDED $100 savings on the first subject of NHC (Nutrition & Health Coaching) program unit; that being Psychology & Behaviour Change. Not transferable to other programs, persons or units. No refunds, credits or transfers once the course has been accessed. Not valid in conjunction with other offers. Offer expires 31/5/2018.
CANCELLATION AND CHANGES Well College Global reserves the right to cancel a course, or refuse any enrolment as permitted by law. Well College Global reserves the right to adjust fees, vary course requirements or course schedules at any time as deemed necessary. Where a dispute arises Well College Global reserves the right to suspend a students access to the learning system while the dispute is being resolved.
TRANSFERRING YOUR COURSE TO ANOTHER PERSON & TRANSFERRING BETWEEN PROGRAMS In some instances we are able to transfer your enrolment to another person. In this case the same timeline applies to the course as when you started it. Contact the office for details. Students are free to move between programs (but not individual courses, students cannot transfer from one subject/course to another, see above). If you wish to change programs you have 30 days from enrolment (of your first unit/s) to make that change free of charge. However, if within six months you wish to alter your program a $150 admin fee is payable. After this time program transfers must be discussed with the office due to timeline limitations. Refunds are not possible for eCourses, we defer to partners policies where the unit is provided by a partner. In the event that a partner offers a refund Well College Global reserves the right to apply our standard admin fee for altering a program.
CONDUCT, REFUSALS & DISMISSALS Students and members should conduct themselves in a professional manner, respecting the information provided, and the ethics and principles of the course. Students should also not pass on any passwords or other materials under copyright laws. Well College Global reserves the right to refuse entry into any of our courses or to cancel a students enrolment where a student has acted in appropriately or in a manner deemed to be damaging of the Well College Global brand. Refusal of a position in the course is at the discretion of the admissions department should the student not meet the requirements set out. Students and members may be suspended or dismissed from the course according to the gravity of the following circumstances:
Using the materials in an unlawful manner.
COMPLAINTS Complaints must be in writing and directed to Well College Global. All complaints are lodged formally and considered by our complaints panel. One of our staff will contact any complaints within three working days of receipt of the complaint. Please note where you have downloaded our IP (as shown by our learning system logs) refunds are NOT possible.
ASSESSMENT GRIEVANCES - STUDENTS Under our quality assurance policy, if you have a grievance regarding the grading process, contact the office by phone or email and ask to speak with the assessor. Recounts are free for a straightforward recalculation of your marks. To have your assessment re-marked by a different assessor there is a $75 fee and this mark (be it increased or decreased) will be taken as your final grade.
GRADING CONSISTENCY Your assessment is graded by a qualified trainer who holds qualifications in nutrition at a post-graduate level, and government approved training and assessment qualifications. Once graded your paper is passed to another assessor who then reviews the document to check that your assessment has been graded consistently and fairly. Finally, your assessment results are placed on your portal and an email is forwarded to you advising you that your results are ready.
PAYMENT PLANS - Applicable only to students undertaken a multi-unit program In accepting the terms of our Recurring Payments and Billing Agreement when you sign up for a recurring payment (either directly with Well College Global or with a third party) you accept our User Agreement. Well College Global may amend this agreement and provide you with 30 days’ prior notice by posting notice of the change on this page of our website. After this 30-day notice period, you will be considered as having expressly consented to all amendments to this agreement. Courses will only be provided upon receipt of the signed online agreement that will be provided to you.
A Recurring Payment is a payment in which you (as a buyer or a sender of funds) provide an advance authorisation to Well College or a third party (such as a merchant or eBay) for a third party initiated payment, that is a charge to your credit card or debit card directly on a one-time, regular, or sporadic basis. By providing an advanced authorisation for a third party initiated payment, you are giving the third party the ability to collect or reverse variable payment amounts from your Nominated Payment Source until such time as this arrangement is fulfilled.
As of 17/10/2019 each new payment plan will incur a $30 establishment fee. Signing the agreement authorises and instruct Well College Global to directly or via a third party to deduct amounts from your Nominated Payment Source for the amounts you agreed to owe and as presented to Well College Global directly or by that third party. You acknowledge and agree that use of Recurring Payments in any form means that these payments may be variable and scheduled to occur at certain times (in the manner agreed in this document). In signing the agreement you acknowledge that you fully understand your payment obligations and will ensure you always have sufficient funds to meet your ongoing commitment to payment.
Where a transaction failure occurs and payment is not made your account will be suspended until such time as you have bought it up-to-date, including any fees and charges. Upon successfully bring your account up-to-date your account will be reinstated.
Non-payment may result in any fees and charges passed onto Well College Global being passed onto you, in some cases an administration fee to alter or amend an agreement or schedule may be payable. The cost of recovery of any outstanding monies is payable by you under this agreement. If your payment defaults and Well College Global or any third party payment gateway needs to manually charge or process the fee again a $20.00 administration fee will apply per attempt.
As of 17/10/2019 payment plans that are halted may attract a pause fee of $30
As of 17/10/2019 payment plans that have been halted and are reinstated may attract a re-establishment fee $30.
Amendments to payment plans incur an administration fee of $20 each time.
Completion certificates for you subjects will only be issued to students on payment plans once the unit has been paid for in full. You can either opt to pay off the balance early to get your certificate or you can wait for the payment plan to finish and receive your certificate, feedback and grade after the final payment.
All payment plans are set up in Australian Dollars. If your third party initiated payment requires a currency conversion, the amount of the currency conversion fee will be determined at the time the applicable third party processes your payment and completes the transaction. You acknowledge that the exchange rate determined at the time of each payment transaction will differ and you agree to the future execution of third party initiated payments being based on fluctuating exchange rates.
Payment plans for subjects can overlap in time by a maximum of one month.
Billing Agreement When you establish a Recurring Payment with a Well College Global an establishment fee is applied; you are also entering into a Billing Agreement with Well College Global. By entering into a Billing Agreement you are authorising Well College Global to charge your Nominated Payment Source directly.
Cancelling Recurring Payments Under IP laws Well College Global agrees to provide you with the IP you have purchased under this agreement, as all IP is released at once cancellation is not available, all fees payable must be paid in full as agreed in this document. Refer: http://www.wellcollegeglobal.com/terms-and-conditions.html
PRODUCT DESCRIPTION WCG will always endeavors to portray and display services and products as accurately as possible, providing as clear as possible detail, WCG accepts that the Site may not always be entirely accurate, current, or error-free. WCG may correct and update errors in pricing and descriptions. WCG reserves the right to refuse or cancel any order with an incorrect price listing.